Terms & Conditions

1. Introduction

Welcome to Neosglobal Diagnostics Pvt Ltd. These Terms & Conditions govern your use of our website and the diagnostic services offered by us, including laboratory tests, health check-up packages, diagnostic procedures, appointments and home sample collection services.

By accessing our website, booking a test, visiting our diagnostic centre, requesting home sample collection or using any of our services, you agree to these Terms & Conditions.

2. Diagnostic Services

Neosglobal Diagnostics provides diagnostic and laboratory services including blood tests, urine tests, health check-up packages, ECG, X-ray and other diagnostic investigations available at our centre.

Availability of individual tests or services may vary depending on equipment, staff availability, laboratory requirements and operational conditions.

• Certain tests may require fasting or other preparation.
• Some tests may require a doctor's prescription where applicable.
• Patients must provide accurate personal and registration information.

3. Appointments and Test Bookings

Diagnostic tests and health packages may be booked through our website, telephone, diagnostic centre or other authorized booking channels.

Appointment timings are subject to confirmation and may vary depending on the selected test, technician availability, equipment availability and operational requirements.

Patients are requested to arrive at the scheduled time and follow any preparation instructions provided before the test.

4. Test Preparation and Sample Collection

Certain diagnostic tests require specific preparation, such as fasting, sample timing or other instructions. Patients should carefully follow the instructions communicated by our team or their healthcare provider.

Samples are collected and processed according to applicable laboratory procedures. In certain situations, a repeat sample may be required where the original sample is insufficient, unsuitable, contaminated or otherwise not appropriate for testing.

5. Home Sample Collection

Home sample collection may be available within supported service areas and is subject to technician availability.

Customers must provide the correct collection address, contact information and patient details when requesting home sample collection.

• Collection timings are approximate and subject to confirmation.
• Certain tests may not be suitable for home sample collection.
• Additional home collection charges may apply where specified.

6. Diagnostic Reports

Diagnostic reports may be provided physically, electronically or through other communication methods offered by Neosglobal Diagnostics.

Report delivery times are estimates and may vary depending on the test, sample condition, verification requirements, equipment availability or specialized processing.

Certain investigations may require additional verification or repeat testing before the final report is released.

7. Interpretation of Reports

Diagnostic reports provide laboratory and diagnostic information and should be interpreted along with the patient's medical history, symptoms and clinical condition.

Reference ranges may vary depending on testing methods, age, gender and other relevant factors.

8. Pricing and Payments

Prices for tests, health packages and other diagnostic services may be displayed on our website or communicated by our team.

Prices may change depending on the selected service, package, promotional offer or operational requirements.

• Payment must be made using an accepted payment method.
• Additional tests or services requested separately may incur additional charges.
• Promotional offers are subject to their respective validity and conditions.

9. Cancellations and Refunds

Cancellation requests may be accepted before sample collection or before the diagnostic service has commenced, subject to applicable cancellation conditions.

Once sample collection, testing or another diagnostic procedure has commenced, cancellation or refund may not be available for the service already performed or initiated.

Eligible refunds, where applicable, will be processed through the permitted payment method according to our refund procedure.

10. Privacy and Patient Information

Information provided during registration, booking, sample collection and diagnostic testing may be used for delivering diagnostic services, generating reports, processing payments, communicating with patients and maintaining necessary records.

Neosglobal Diagnostics takes reasonable measures to protect personal and diagnostic information and handles such information according to applicable privacy and legal requirements.

11. Website Use

Information available on the Neosglobal Diagnostics website is provided for general information regarding our diagnostic services, tests, health packages and related healthcare topics.

Users must not misuse the website, attempt unauthorized access, interfere with website functionality or use website content for unlawful purposes.

12. Medical Disclaimer

Neosglobal Diagnostics is a diagnostic service provider. Information available on this website should not be considered medical advice and should not be used for self-diagnosis or self-treatment.

Patients should consult an appropriately qualified healthcare professional for interpretation of diagnostic results, medical advice, diagnosis or treatment.

In case of a medical emergency, patients should immediately seek appropriate emergency medical care.

13. Limitation of Responsibility

Neosglobal Diagnostics takes reasonable care in sample collection, processing and reporting according to applicable laboratory procedures.

Delays may occasionally occur because of equipment issues, sample-related problems, transportation delays, power interruptions, external laboratory requirements or circumstances beyond reasonable operational control.

Nothing in these Terms & Conditions limits any responsibility that cannot legally be excluded under applicable law.

14. Intellectual Property

Unless otherwise stated, the Neosglobal Diagnostics name, logo, website design, text, graphics, photographs and website content are owned by or licensed to Neosglobal Diagnostics Pvt Ltd.

Such content may not be copied, reproduced, republished or used for unauthorized commercial purposes without prior permission.

15. Changes to These Terms

Neosglobal Diagnostics may update these Terms & Conditions when required to reflect changes in services, operational practices, technology or applicable legal requirements.

Updated terms will become effective when published on this page unless otherwise stated.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of India. Any dispute relating to our services will be handled according to applicable legal and jurisdictional requirements.

17. Contact Information

For questions regarding these Terms & Conditions, diagnostic services, bookings or reports, please contact us.