Cancellation Policy

1. Overview

Neosglobal Diagnostics understands that patients may occasionally need to cancel or reschedule diagnostic appointments.

This policy explains how cancellations are handled for laboratory tests, diagnostic procedures, health packages and home sample collection bookings.

2. Cancellation Before Service

Patients may request cancellation before sample collection, testing or another booked diagnostic service has started.

Early notification helps us manage appointments and prevents unnecessary technician or laboratory preparation.

3. Home Sample Collection

Home collection bookings should preferably be cancelled or rescheduled before the assigned collection professional begins travelling to the patient's location.

Where significant operational or travel costs have already been incurred, applicable collection charges may not be refundable.

4. Diagnostic Centre Appointments

Centre-based appointments may be cancelled or rescheduled before the scheduled service, subject to availability of the requested test, equipment and diagnostic personnel.

Patients requiring fasting or special preparation should ensure that any rescheduled appointment remains suitable for the required test conditions.

5. Cancellation After Sample Collection

Once a biological sample has been collected or laboratory processing has started, the related diagnostic service generally cannot be cancelled.

Charges for testing already initiated may remain payable even if the patient subsequently decides not to receive or use the report.

6. Health Packages

Where a health package contains multiple investigations, cancellation may depend on which tests have already been completed or initiated.

Tests already performed remain chargeable, while any adjustment for remaining services will be reviewed according to the package terms and applicable refund policy.

7. Missed Appointments

Patients who are unable to attend an appointment are encouraged to inform Neosglobal Diagnostics as early as possible.

Repeated missed appointments or home collection visits where the patient is unavailable may require a new booking and may result in additional collection or service charges where applicable.

8. Cancellation by Neosglobal Diagnostics

In certain circumstances, we may need to cancel or reschedule a service because of equipment issues, technician unavailability, operational limitations, sample requirements or other circumstances beyond reasonable control.

Where possible, patients will be offered an alternative appointment or suitable resolution.

9. How to Cancel or Reschedule

Patients should contact Neosglobal Diagnostics using the official contact details and provide sufficient information to identify the booking.

• Patient name.
• Registered mobile number.
• Booking or invoice reference, if available.
• Scheduled appointment or collection date.
• Requested cancellation or new appointment date.

10. Contact Us

For cancellation or rescheduling assistance, please contact our team with your booking information.