Refund Policy

1. Overview

This Refund Policy explains the circumstances in which payments made to Neosglobal Diagnostics Pvt Ltd may be eligible for a full or partial refund.

Refund eligibility depends on whether sample collection, testing or another diagnostic service has already started.

2. Eligible Refunds

A refund may be considered where payment has been received but the diagnostic service cannot be provided by Neosglobal Diagnostics.

Refunds may also be reviewed where a booking is cancelled before sample collection or service commencement, subject to the applicable circumstances.

3. Non-Refundable Services

Charges are generally non-refundable once the relevant diagnostic service has been completed or substantially initiated.

• Samples already collected.
• Laboratory testing already initiated.
• Completed diagnostic or imaging procedures.
• Reports already generated from completed testing.

4. Duplicate or Excess Payments

If a patient is charged more than once for the same booking, or an excess payment is confirmed, the additional amount may be refunded after transaction verification.

Patients may be asked to provide the transaction reference, receipt or payment confirmation to assist with verification.

5. Cancelled Diagnostic Services

Where Neosglobal Diagnostics cancels a confirmed test or diagnostic service and an alternative cannot reasonably be provided, the payment for the affected service may be refunded.

Where only part of a package cannot be provided, the appropriate resolution will depend on the services already completed and the remaining package value.

6. Failed or Unsuitable Samples

A refund is not automatically applicable where a repeat sample is required because the original sample is unsuitable for technical or clinical processing.

Our team will review the circumstances and determine whether recollection, repeat testing or another resolution is appropriate.

7. Health Packages and Promotional Offers

Refunds for health packages are assessed according to the individual tests already completed and the remaining eligible services.

Promotional discounts, bundled tests or complimentary services may affect the refundable value of a package.

8. Refund Method

Approved refunds will normally be processed through the original payment method where reasonably possible.

For cash or other payment methods, Neosglobal Diagnostics may use another appropriate refund method after verification of the patient or payer information.

9. Refund Processing Time

Once a refund is approved, Neosglobal Diagnostics will initiate processing within a reasonable period.

The time required for the refunded amount to appear may vary depending on the bank, card issuer, UPI provider or payment gateway.

10. Contact Us

To request a refund review, please contact us with the patient name, booking details, payment reference and reason for the request.