Privacy Policy

1. Introduction

Neosglobal Diagnostics Pvt Ltd respects the privacy of patients, customers and website visitors. This Privacy Policy explains how we collect, use, store and protect personal and diagnostic information when you use our website or diagnostic services.

By booking a test, requesting home sample collection, visiting our diagnostic centre or providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We collect information necessary to register patients, provide diagnostic services, process bookings and deliver reports.

Information may include:

• Name, age, date of birth and gender.
• Mobile number, email address and residential address.
• Patient registration and appointment details.
• Doctor prescriptions or referral information where applicable.
• Diagnostic test details, samples and reports.
• Billing and payment transaction information.

3. Health and Diagnostic Information

When you use our laboratory or diagnostic services, we may process information related to test requests, biological samples, diagnostic investigations and laboratory results.

This information is handled with appropriate care and is used only for legitimate diagnostic, reporting, administrative or legally required purposes.

4. How We Use Your Information

Information collected by Neosglobal Diagnostics may be used to:

• Register patients and maintain diagnostic records.
• Schedule appointments and home sample collections.
• Process samples and perform diagnostic tests.
• Generate and deliver diagnostic reports.
• Process payments and maintain billing records.
• Communicate appointment, collection and report updates.
• Respond to patient enquiries and support requests.
• Meet applicable legal and regulatory requirements.

5. Diagnostic Reports and Communications

Diagnostic reports may be provided through physical copies, email, digital communication platforms or other authorized methods used by Neosglobal Diagnostics.

Patients are responsible for providing accurate contact details. Where a patient authorizes another person to receive or collect reports, relevant information may be shared with that authorized individual.

6. Sharing of Information

We do not disclose patient information without a legitimate reason. Information may be shared where necessary with:

• Authorized laboratory and diagnostic personnel.
• Healthcare professionals involved in the requested diagnostic service.
• Authorized referral laboratories for specialized testing.
• Payment, technology or communication service providers.
• Government or regulatory authorities where legally required.

Third-party providers are provided only with information reasonably required to perform their respective services.

7. Home Sample Collection

For home sample collection, we may collect the patient's name, contact number, collection address, appointment details and selected diagnostic tests.

Relevant information may be shared with authorized sample collection personnel solely to locate the patient, complete sample collection and coordinate the requested diagnostic service.

8. Cookies and Website Data

Our website may use cookies and similar technologies to support website functionality, understand visitor usage and improve the overall website experience.

Technical information such as browser type, device information, pages visited and date or time of access may be collected automatically.

Users may manage cookies through their browser settings. Disabling certain cookies may affect some website functions.

9. Data Security

Neosglobal Diagnostics uses reasonable administrative, operational and technical measures intended to protect personal and diagnostic information from unauthorized access, misuse, loss or inappropriate disclosure.

Access to patient information is limited according to operational requirements and authorized responsibilities. However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Data Retention and Patient Choices

Personal, diagnostic and billing information may be retained for as long as reasonably required to provide services, maintain records and comply with applicable legal or regulatory obligations.

Subject to applicable requirements, patients may contact us to request correction of inaccurate personal or contact information and to raise concerns about the use of their information.

Certain records may need to be retained where required for diagnostic, legal, regulatory, accounting or other legitimate purposes.

11. Third-Party Services and Policy Updates

Our website or diagnostic services may use third-party payment gateways, maps, communication platforms or other external service providers.

Independent third-party services may have their own privacy policies, and users are encouraged to review those policies where applicable.

Neosglobal Diagnostics may update this Privacy Policy from time to time to reflect changes in services, technology, operational practices or applicable legal requirements. Updated versions will be published on this page.

12. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal or diagnostic information, please contact us.