Return Policy

1. Overview

Neosglobal Diagnostics Pvt Ltd provides diagnostic and laboratory services rather than conventional physical products. Therefore, services already performed cannot generally be returned in the same manner as retail goods.

This policy explains how service-related concerns, reports, samples and any physical materials supplied by us are handled.

2. Diagnostic Services

Once a diagnostic procedure, sample collection or laboratory test has been completed or processing has started, the service cannot be returned.

If you believe a service was performed incorrectly or there is a quality-related concern, please contact us so that our team can review the matter.

3. Biological Samples

Blood, urine and other biological samples provided for diagnostic testing cannot be returned to the patient after collection or processing.

Samples are handled, retained and disposed of according to applicable laboratory procedures, safety standards and operational requirements.

4. Diagnostic Reports

Physical or digital diagnostic reports are generated from completed investigations and are therefore not returnable.

If a report contains an administrative error such as an incorrect name, age or contact detail, patients should notify us so that the information can be reviewed and corrected where appropriate.

5. Repeat Sample Requests

In some cases, a sample may be unsuitable for testing because of insufficient quantity, contamination, clotting, collection conditions or other technical reasons.

Where clinically and technically appropriate, Neosglobal Diagnostics may request a repeat sample instead of treating the original service as a return.

6. Physical Materials

Any sealed collection kits, containers or physical materials provided by Neosglobal Diagnostics may be considered for replacement only if they are unused, unopened and found to be damaged or unsuitable when supplied.

Used medical or sample collection materials cannot be returned for hygiene and safety reasons.

7. Incorrect Service or Test

If a different test or service was provided from the one confirmed in the booking, please notify our team promptly with the patient details, invoice or booking reference.

The matter will be reviewed and an appropriate resolution may include correction, repeat service or another suitable remedy depending on the circumstances.

8. Non-Returnable Services

The following are generally non-returnable once completed or initiated:

• Completed laboratory tests.
• Collected biological samples.
• Completed imaging or diagnostic procedures.
• Issued diagnostic reports.
• Opened or used medical collection materials.

9. Service Quality Concerns

Patients who have concerns about sample collection, diagnostic procedures, reports or service quality are encouraged to contact us as soon as reasonably possible.

We will review the relevant booking, test and service information and provide an appropriate response based on the findings.

10. Contact Us

For return-related or service quality concerns, please contact Neosglobal Diagnostics with your patient or booking details.